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FAQ

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FAQ

SHIPPING INFORMATION

Wonder Forest works with different distributors to ship some of your items. Therefore, items from multiple categories listed below will arrive in separate packages. Your order has shipped when the status has been updated to “Complete”. Please find information for each category of shipment below.

ART SUPPLIES

Art supplies such as paintbrushes are shipped directly from our studio in Ontario, Canada. Shipping times can vary depending on your location and passing through customs. Generally, orders within Canada can be expected within 5-10 business days. Art supplies shipped to the United States can take anywhere from 7-14 business days on average.  Overseas orders are shipped via Air and can take 10-20 business days, depending on your location.

APPAREL and PRINTS

Apparel and art prints are packaged and shipped directly from our USA warehouse and each item is made to order. Shipping times within the United States on average take 3-5 business days from the time the order has been marked as Complete.

HOME DECOR

Each home decor item is made just for you when you place your order. Home Decor items are produced in our retail partner’s warehouse in the USA while our tech accessories, such as iPhone/Macbook cases are produced elsewhere. Home Decor items include all home products that are not iPhone/Macbook related.

[et_toggle title=”What are your production and delivery times for Home Decor items?” class=””]

Each product is custom made to order, so your purchase should ship within 3-5 business days.

*All US holiday shipments are guaranteed to arrive prior to the December 24th if ordered by December 14th

Delivery

All items will be traceable and are shipped via UPS from the United States. Once your purchase has been shipped, you should expect to receive it within:

US Customers: 2-5 days

*All holiday shipments are guaranteed to arrive prior to the December 24th if ordered by December 14th

International Customer: ship times vary by location. Please note that customs and duties charges may be due on delivery and are your responsibility.

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[et_toggle title=”What are your shipping rates for Home Decor items?” class=””]Shipping rates vary depending on the products ordered. Our cell phone and MacBook cases are sold and shipped through our distributor’s website, thus use their own shipping rates (which are usually FREE!).  Home Decor orders are shipped through our manufacturing warehouse in the United States.

Please review the following table for our Home Decor shipping rates:

Rates below apply to United States orders only for UPS Ground shipping.

Order TotalShipping Rates (USD)
$0 – $89.99$ 5.00
$90 – $129.99$ 9.00
$130 – $249.99$ 9.00
$250 – $349.99$ 19.00
$350 – $499.99$ 19.00
$500 – $999.99$ 19.00
$1,000 – $1999.99$ 19.00
$2000 +$ 39.00
Furniture ItemsCalculated at Checkout*

 

Canada

Rates below apply to Canadian orders only. Please note that customs and duties charges may be due on delivery and are your responsibility.

Order TotalShipping Rates (USD)
$0 – $129.99$10.00 – $19.00
$130 – $249.99$ 29.00
$250 – $349.99$ 49.00
$350 – $499.99$ 49.00
$500 +$ 99.00
Furniture ItemsCalculated at Checkout*


NOTE: Shipping rates for sale items are based on the full retail value, not the discounted amount. Order total is calculated before tax and/or discounts.
*Additional fees for furniture items will apply.

 

Worldwide

Rates below apply to all other countries not listed above. Please note that customs and duties charges may be due on delivery and are your responsibility.

Order TotalShipping Rates (USD)
$0 – $89.99$ 10.00 – $39.00
$130 – $249.99$ 49.00
$250 – $349.99$ 59.00
$350 – $499.99$ 69.00
$500 +$ 99.00
Furniture ItemsCalculated at Checkout*

*Additional fees for furniture items will apply.

NOTE: Shipping rates for sale items are based on the full retail value, not the discounted amount. Order total is calculated before tax and/or discounts.

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[et_toggle title=”What are your production and delivery times for other items?” class=””]

Each product is custom made to order, so your purchase should ship within 3-5 business days. Delivery for iPhone cases and tech accessories are through our retailer’s site and generally take about 2 weeks to arrive once the order has shipped.

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[et_toggle title=”Can I cancel or make changes to an order?” class=””]

Need to cancel your order? No worries – let’s help you out!

We work quick around here, which means you have to too!  We can’t imagine why you’d want to cancel your order, but should you need to, please contact us within 3 hours of purchasing.

Unfortunately we cannot cancel orders after 3 hours since they are all made to order and ship soon thereafter.

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[et_toggle title=”What about returns or exchanges?” class=””]

Home Decor:  Since each home decor item is processed and printed exclusively for you once the order is placed, all sales are final.  If there is an issue with your order, such as production quality or errors, please get in touch with us immediately and we will correct the issue.

iPhone/Macbook Cases: Please follow any return instructions from our retailer’s site to return directly to them.

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